General Terms and Conditions
The following General Terms and Conditions (GTC) also contain legal information about your rights under the provisions governing distance selling and electronic commerce contracts.
1. Scope/Definitions
1.1 These General Terms and Conditions apply to all services provided by Bonn City Tours, owner Daniel Friesen, Colmantstraße 6, 53115 Bonn, via the local web shop. Any deviating terms and conditions of the customer are hereby expressly rejected. These shall not become part of the contract either through ordering or through any other implied action.
1.2 A consumer within the meaning of these General Terms and Conditions is a natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their independent professional or commercial activity.
2. Contractual partner
A contract for the service to be provided is concluded with Daniel Friesen, Colmantstraße 6, 53115 Bonn.
3. Order process
You can book our tours in our web shop by
selecting a tour
clicking on “Buy tickets” for the selected tour
entering the number of tickets you want
selecting the payment method
proceeding to checkout or logging in to PayPal
entering or checking your billing address
acknowledging and confirming our terms and conditions and cancellation policy
confirming the accuracy of your details by clicking on the “Place order” button at the end.
4. Offer and conclusion of contract
4.1 Your order constitutes a binding offer to us to conclude a contract for the booked services. By placing your order, you make a binding declaration that you wish to participate in the booked event.
4.2 Before submitting your order, you will receive an overview of the tickets in your shopping cart. Please check this information for accuracy and completeness, as your order is binding. Once you have successfully completed the order and payment, you will receive an order confirmation by email. The purchased tickets are attached to this order confirmation in PDF format. Please note that you must present the tickets either printed out or in digital form on your device at the start of the respective event. You can save the order confirmation.
4.3 By sending the order confirmation email, we declare our acceptance of your offer. The order confirmation will be sent to the email address you provided within a few minutes due to system requirements.
4.4 The contract is concluded exclusively in German.
5. Correction of input errors/storage of the contract text
5.1 You can correct the contractual declaration you have submitted as part of the order at any time before sending it. Once the order has been sent, correction is no longer possible.
5.2 Your orders will be stored by us until the contract has been fully processed. If you lose your order documents, please contact us by email. We will be happy to send you a copy of your order data as long as the event has not yet ended. After the event has been completed, we will archive and delete the order data subject to the statutory retention periods and will therefore no longer be able to make it available.
6. Prices
6.1 The prices stated on the order pages include statutory sales tax.
6.2 If individual booked services or the booked service as a whole are not used by the participant, this does not affect the agreed remuneration.
Right of withdrawal
7.1 Please note that, according to § 312 g para. 2 no. 9 BGB (German Civil Code), you have no right of withdrawal for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of services. This includes, among other things, the sale of tickets for an event taking place at a specific time or beginning within a precisely specified period.
7.2 In individual cases, we are willing to cancel binding orders as a gesture of goodwill. Whether or not a cancellation can be made depends both on the event booked and the time of cancellation. Please contact us if you wish to cancel. Please note, however, that we are not obliged to cancel a contract for the purchase of tickets or to take back such tickets for events that take place at a specific time or begin within a precisely specified period, unless there is a legal reason for withdrawal or contestation.
Delivery
8.1 Ordered tickets will be delivered exclusively by email. Tickets will not be sent by post.
8.2 Delivery takes a few minutes after successful completion of the selected payment method. There are no delivery restrictions. Please note that you need Acrobat Reader to open the tickets, which you can download free of charge here: https://www.get2.adobe.com/de/reader.
Payment
9.1 Payment is made at the buyer’s discretion via PayPal, credit card, or direct debit.
9.2 If PayPal, credit card via PayPal, or direct debit via PayPal is selected as the payment method, payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, in accordance with the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
PayPal is the online payment service that allows you to pay for your purchases quickly and easily. For information on opening a PayPal account, please visit: www.paypal.de. Once the payment has been booked, we will deliver the goods in accordance with the specified delivery times.
9.3 When paying by credit card, your card will be charged immediately after the payment process has been completed.
General conditions of participation
A participant is in breach of contract if, despite a warning, they persistently disrupt the event or if they behave in a manner that is significantly contrary to good manners, so that the smooth running of the event cannot be guaranteed. In this case, we reserve the right to exclude the participant in question from the event.
Warranty/liability
11.1 The statutory provisions on liability for defects apply.
11.2 We shall be liable in cases of intent or gross negligence in accordance with the statutory provisions. Liability for guarantees shall be independent of fault. We shall be liable for slight negligence exclusively in accordance with the provisions of the Product Liability Act, for injury to life, limb, or health, or for breach of essential contractual obligations. However, claims for damages for the slightly negligent breach of essential contractual obligations are limited to the foreseeable damage typical for this type of contract, unless liability exists for injury to life, limb, or health. We are liable to the same extent for the fault of vicarious agents and representatives.
11.3 The provision in the preceding paragraph extends to damages in addition to performance, damages in lieu of performance, and claims for reimbursement of futile expenses, regardless of the legal basis, including liability for defects, delay, or impossibility.
11.4 Sovereign measures, natural disasters, traffic disruptions, disruptions in the supply of energy and raw materials, illness, pandemics, closures of event venues, and other cases of force majeure, i.e., extraordinary events for which we are not responsible, release us from our obligation to fulfill the contract for the duration of their effects. In such cases, we shall not be obliged to pay compensation, in particular for travel and accommodation costs or loss of working hours. In the event of force majeure, we shall immediately inform the participants of the occurrence of the impediment and propose an alternative date. If an event cannot be held and no agreement can be reached on an alternative date, we shall immediately refund the remuneration paid. No further claims shall be accepted.
11.5 Insofar as minors participate in events, the duty of supervision remains with those responsible for supervision, such as parents, accompanying persons, etc., and is not transferred to us. The transfer of the duty of supervision to us requires prior express written agreement.
11.6 Despite all our knowledge and efforts to provide informative and accurate content on our tours, we accept no liability for the accuracy or completeness of the information we provide.
Data protection
The data protection provisions published on our website at https://www.bonncitytours.de/datenschutz apply to the collection and storage of personal data.
Final provisions
13.1 The law of the Federal Republic of Germany applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods, unless the protection granted by mandatory provisions of the law of the country in which the customer, who is a consumer, has his habitual residence is withdrawn.
13.2 In the case of contracts with merchants, i.e., customers who operate a commercial business or are classified as merchants in the German Commercial Code (HGB) for other legal reasons, as well as with legal entities under public law, Bonn shall be the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship.
13.3 Online dispute resolution pursuant to Art. 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (ODR), which can be found at https://ec.europa.eu/consumers/odr/.
